The production support team play a critical role in Equatex, solving problems across the business’s IT services on a daily basis, while supporting other teams in our global locations. We talk to Equatex’s Head of Production Support, Robin Fuentes, about what his role involves, what he is currently working on, and his love for the outdoors.
How long have you worked for Equatex?
I’ve worked for Equatex for two years and before this, I worked for UBS for two years in IT and support.
What does your role involve?
It revolves around providing efficient solutions and support to all our internal stakeholders, focusing on different interfaces, accounting, infrastructure and our core application, EquatePlus. On a daily basis, we solve problems, fulfil requests and analyse problems across Equatex’s IT services, as well as supporting other Equatex teams in the business across the globe.
What are you currently working on?
We’re involved in numerous projects at the same time. When a project is finished, it is handed over to support and we’re then responsible for any improvements or new features that may need implemented. Therefore, it’s crucial we’re involved in a project throughout its entire lifecycle.
What do you enjoy most about your role?
The challenges – I learn something new every day. I also work with a great team – we’re young and very dynamic, and need to adapt to new challenges on a daily basis. Another good thing about my role is that we have a big impact on internal processes and we can influence and improve existing features in our products in order to make us more efficient.
When you’re not working, what are your hobbies and passions?
I’ve played the guitar since I was seven years old. I play regularly in a rock band, which is a very different experience to working in an IT environment. I also love sport and being outdoors. Zurich is a beautiful city and I run everyday along the river. I find that running in the morning is great preparation for the day ahead. It helps you to mentally prepare and think about what tasks you need to tackle. I always say if you have a healthy body, you have a healthy mind.
If you could be anywhere else in the world right now, where would it be and why?
The west coast of Australia to enjoy a couple of weeks in a small village close to the beach. I’ve been there a couple of times, and I would love to go and surf there again.
If you were shipwrecked on a desert island, what book, luxury item and music would you take with you?
I’d take a surfboard, maybe a couple of records from the Foo Fighters and any H.P. Lovecraft or Stephen King novels. And a satellite phone so I can still call.