We talk to Emma Bignell about her recent appointment to the role of UK Account Manager with Equatex and how she is adjusting to company life.
You recently joined the business, what were your initial thoughts on Equatex?
It is great to work for a company with a diverse variety of nationalities – it is such an advantage to be able to meet and work with people from so many different cultures. It’s also great to work for such a young company with a relatively small number of employees – there is a really friendly and welcoming atmosphere.
Can you tell us a little about your career before Equatex?
I’ve been working in the share plan industry for over four years now, firstly at Capita and then at Solium in the UK. While I was at Solium, I was working as a Share Plan Specialist with a portfolio of around six clients. Before moving to Zurich, I completed a six-month secondment within the share plan team of the largest client. This was a great experience as it let me see Solium through the eyes of the client.
What will your role as UK Account Manager involve?
I will be the main point of contact for my clients about day-to-day issues. I will be providing any training the client may need on the platform as well as giving any guidance they may need. I’m looking forward to learning about the roles of all the different teams within the business.
What are you and your team currently working on?
I’m working on a major SAYE launch with our implementation team and being trained to support financial services clients in the near future.
What are you most looking forward to about your role?
I’m looking forward to getting to know my clients and working out where things could potentially be improved to enhance their experience even further.
When you’re not working, what are your hobbies and passions?
Gastronomy … I enjoy trying out new restaurants and different kinds of food. I have never been one for spending a lot of time outdoors in the countryside, but this is something I would like to change now that I have moved to Switzerland.
If you could be anywhere else in the world right now, where would it be and why?
I have wanted to go to Cuba for a few years now but I’ve never got round to booking it. My friend and I are finally planning to go later this year.
If you were shipwrecked on a desert island, what luxury items would you take with you?
This is a difficult one as I am sure there would be many important things to consider before thinking about luxury items, but I would have to say a minibar so I can have some nice cocktails and also a bed … I wouldn’t want to sleep on the floor!