28 Aug Equatex sees client satisfaction rise
Zurich, 28 August 2015
According to a recent client satisfaction survey, international compensation plan service provider Equatex shows a significant increase in satisfaction scores across all areas of its business. The survey represents the company’s first systematic and independently conducted client satisfaction research since it launched as a standalone business under the Equatex brand in early 2015.
Overall satisfaction with Equatex’s services increased compared to 2012, when the survey was last conducted. 82 percent of clients now rate their total satisfaction in either the highest or second highest category. According to the data, clients are particularly pleased with the company’s responsiveness (92%), expert knowledge (86%) and the availability of its compensation plan administration platform EquatePlus (99%).
Clients in the pharmaceutical & Chemical (94%) and Technology (93%) industries returned the highest satisfaction ratings while the UK (89%) was the highest scoring country.
When launching as a standalone company earlier this year, Equatex adopted a strategy more closely focused on client value. This has led to the introduction of new products, such as the EquateMobile App and enhancements to existing services, including the integration of EquatePyramid, a leading financial reporting solution.
Commenting on the survey results, Equatex Chief Operating Officer Frank Juhre said: “We’re pleased with these results as they show we’re on the right track. And looking at what we have in store in terms of further enhancements to the user experience and the range of services we offer, I’m confident that we will continue to increase the value we provide to our clients.”
The 2015 client satisfaction survey was commissioned by Equatex and conducted by independent research firm The Information Factory who surveyed existing Equatex corporate clients online. Almost half of Equatex’s corporate clients across the globe took the opportunity to rate the company on various aspects of its services.
Equatex provides international employee and executive compensation plan services for today’s global enterprise, supporting clients with participants across Europe, Asia, Australia and America. With world-class cloud technologies, Equatex enables companies to deliver engaging compensation schemes across borders, languages and currencies. Equatex currently supports around 200 international businesses and their 1.5 million employees, providing customised end-to-end solutions from funding instruments to administration and execution.