Contact Centre

Our Contact Centre Service:
immediate, efficient and convenient

The Equatex Contact Centre delivers a unique customer support experience, allowing employees a fast and efficient way to discuss and manage their existing Share Plans.

Equatex Contact Centre main illustration

EFFICIENT AND SEAMLESS EXPERIENCE

IMMEDIATE AND PERSONAL ACCESS TO AGENTS

ROBUST AND SCALABLE TECHNOLOGY

Sophisticated knowledge management system so that we find the right information, fast.

Plan participant support via our EquatePlus platform, telephone or chat by real people, not bots.

Secure technology with real-time reporting so we can rapidly adjust to both our client and participant’s needs.

Benefit for employers

Enhances the value of your plans.

Benefit for employees

Questions are answered accurately and quickly.

Benefit for employers

Experienced professionals that feel like an extension of your workforce.

Benefit for employees

Convenient and personalised service with fast-track.

Benefit for employers

A partner who understands plan participants needs for continuous improvement.

Benefit for employees

Reliable and consistent support anytime, anywhere.

Key User Benefits

Monitoring stats
HelpChat

HELPCHAT

Open a webchat with a real person and engage with them about your Share Plans. Available at peak operating hours and offering English and German language options.

Globe

MULTILINGUAL OPTIONS

Once you call the Equatex helpline you will be able to select your enquiry type and listen in 7 languages before being connected to an agent. We then cover up to 100 languages for the call itself.

Mobile phone with speed lines

FASTER CALL RESPONSE

If you are logged in to Equateplus.com and then decide to call us, you can use a onetime generated code to skip the authentication process and have your question answered faster.

Database

DYNAMIC KNOWLEDGE DATABASE

Our Contact Centre agents have access to a dynamic database which allows them to search for articles based on key words and relevance to the types of questions they are being asked.

Taking calls
Contact Centre Product Card Thumbnail

Contact Centre Product Card

Your at-a-glance guide to Equatex Contact Centre