Contact Centre
Contact Centre
The Equatex Contact Centre delivers a unique customer support experience, allowing employees a fast and efficient way to discuss and manage their existing Share Plans.
Sophisticated knowledge management system so that we find the right information, fast.
Plan participant support via our EquatePlus platform, telephone or chat by real people, not bots.
Secure technology with real-time reporting so we can rapidly adjust to both our client and participant’s needs.
Benefit for employers
Enhances the value of your plans.
Benefit for employees
Questions are answered accurately and quickly.
Benefit for employers
Experienced professionals that feel like an extension of your workforce.
Benefit for employees
Convenient and personalised service with fast-track.
Benefit for employers
A partner who understands plan participants needs for continuous improvement.
Benefit for employees
Reliable and consistent support anytime, anywhere.
Open a webchat with a real person and engage with them about your Share Plans. Available at peak operating hours and offering English and German language options.
Once you call the Equatex helpline you will be able to select your enquiry type and listen in 7 languages before being connected to an agent. We then cover up to 100 languages for the call itself.
If you are logged in to Equateplus.com and then decide to call us, you can use a onetime generated code to skip the authentication process and have your question answered faster.
Our Contact Centre agents have access to a dynamic database which allows them to search for articles based on key words and relevance to the types of questions they are being asked.